Auto Glass Repair & Replacement FAQs

See our frequently asked questions about our auto glass service, repair and replacement services.

If you don’t see the answer to your question, contact us or call us directly at 253-862-1118 or 877-578-2701.

How does my windshield protect me?

Your windshield was designed as the number one safety restraint system in your vehicle. Auto manufacturers say your windshield provides up to 60 percent of the roof crush protection in a rollover accident. If your windshield pops out in a collision or rollover, you could be ejected or crushed. At Five Star Auto Glass, we care about your safety. That is why we take great care to make sure your windshield is installed correctly, and use only certified technicians.

Do you work with my insurance company?

Yes, we work with all major insurance providers. We can help you file a claim and handle all the necessary paperwork, making the process as smooth as possible for you.

How long does a windshield replacement or repair take?

A windshield chip repair can often be completed in as little as 30 minutes. A full windshield replacement typically takes about 60-90 minutes, but it’s important to allow an additional hour for the adhesive to cure before driving the vehicle.

Do you offer mobile service?

Yes, we offer convenient mobile services throughout our service area, including Auburn, Kent, and Sumner. We can come to your home or workplace to perform the repair or replacement, saving you time and hassle.

Will repairing a small chip or crack prevent it from spreading?

Absolutely. Repairing a small chip or crack (typically less than a quarter) as soon as possible is crucial. The repair process fills the damaged area, restoring the integrity of the glass and preventing the chip from expanding into a larger, more costly crack.

What should I do if my car window is shattered?

If your car window is shattered, you should cover the opening with a plastic sheet or trash bag and secure it with tape to protect the interior from weather and debris. Then, contact us immediately for a professional replacement to restore the security of your vehicle.

Do you offer a warranty on your services?

Yes, we stand by our work. We offer a comprehensive warranty that covers our workmanship and any manufacturer defects on the glass we install. Please ask us for specific details about the warranty on your service.